Shipping & Returns

DELIVERY

What are the delivery guidelines?

We strive to pack and ship all orders within 24 hours after payment is received. Orders made on Saturday and Sunday will only be shipped on Monday. We provide both local and international shipping. *

What is the cost for delivery within Malaysia?

Below RM250 of purchase product; 

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NINJA VAN (1-5 working days)
COURIER1.0 KG2.0 KG3.0 KG4.0 KG5.0 KG
SEMENANJUNG778910
SABAH SARAWAK1425384657
CITYLINK (1-5 working days)
COURIER1.0 KG2.0 KG3.0 KG4.0 KG5.0 KG
SEMENANJUNG77101316
SABAH SARAWAK1426385062
POSLAJU (1-5 WORKINGDAYS)
COUNTRY0.5 KG0.75 KG1.0 KG1.25 KG1.5 KG1.75 KG2.0 KG
SEMENANJUNG77910111222
SABAH SARAWAK9111214161835



FREE SHIPPING if purchase above RM250 product value (in single receipt) within Malaysia. Tracking numbers will be emailed once posted.

*What are the international delivery costs and methods?

Here at jelitasara.com, we ship worldwide. All international orders are shipped using Ninja Van or DHL Express. Ninja Van delivers within 5-7 days while DHL Express will deliver within 1-3 working days. Tracking numbers will be provided for both services by email once shipped. All orders are charged a flat shipping rate as follows:



DHL EXPRESS (1-3 working days)
COUNTRY0.5 KG1.0 KG1.5 KG2.0 KG2.5 KG
ALL OTHER COUNTRIES185228272315357
AUSTRALIA185228272315357
BRUNEI8395107119130
CANADA99111123135147
CZECH REPUBLIC173215257299340
DENMARK101117132148162
FRANCE101117132148162
INDIA101117132148162
INDONESIA8395107119130
JAPAN98110122134146
NEW ZEALAND98110122134146
OMAN173215257299340
PHILIPHINES8395107119130
POLAND173215257299340
QATAR173215257299340
RUSSIAN173215257299340
S. KOREA185228272315357
SINGAPORE818998106114
SOUTH AFRIKA185228272315357
SWEDEN101117132148162
THAILAND8395107119130
UNITED KINGDOM101117132148162
USA99111123135147

NINJA VAN (5-7 working days)
COUNTRY1.0 KG2.0 KG3.0 KG4.0 KG5.0 KG
SINGAPORE2126303438




Will I be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

RETURN POLICY

In JelitaSARA, we want you to be satisfied with your purchase.

1- If there by any reason for you to feel dissatisfied regarding your purchase which cause by any defect in the material (torn apart or dirty ONLY) or we have mistakenly sent wrong items to you, you may return it to us in a condition that it is still not worn, not washed, not amended, not ironed, and ALL TAGS ARE STILL IN A GOOD STATE. All returns must be done within 7 days from your purchased day.

2- Please be informed that we are not obligated to return your payment made through iPay88 and PayPal, if your order is failed to be accepted by our system. This problem may occur due to some technical errors or glitch in the system that we are not liable for. However, if this situation occurs, we will give a few options to you based on our discretion as stated below:

 

a) You may re-order with the same ordered items.

 

b) You may re-order with a different ordered items with the same price as your payment.

 

c) We may give you a discount code for your next purchase.

 

For any inquiries, you may contact us at our hotline number.